Sky Tek is one of the leading provider of integrated IT solutions for “Cable and Telecommunications” industry. With 10+ years in the industry, 200+ man years of experience and 70+ workforce, SkyTek has been a one-stop shop for all IT/ITES enabled services.

Our technology solutions empower the operational and strategic users of the Telcos through digital transformation on branding, pricing and reaching the end customers with their products and services. Broader objectives focus on increased revenue; improved business efficiency; reduced cost and enhanced customer experience.
We have SMEs, Solution architects and technology expertise to jump-start your operational efficiency initiatives with guarantees to put your organization on a growth path addressing the top and bottom line goals of the business.

Focused Functional Areas

Marketing

CMS Based Fully Responsive Website
Online Form to Lead Conversion
Customer Profiling and Segmentation
Targeted Campaign Management
GIS Enabled Marketing Tool

Sales

CRM Implementation and Automation
Inbound, Outbound, LOB based
Commissions Management and Strategy
ROI Evaluation (GIS Based)
SMB/Enterprise Services

Order Process & Services

Online Ordering Platform and Integration
Installation Tracking
COPS Tracker
Content / Service Providers Integration
Maintenance Automation

Self Care

Service Upgrades
Equipment Online Ordering
Equipment Health Diagnostics
Subscription Management
Single Window Login

e-Care

Ticketing and Reporting
Outage Reporting and Tracking
Mass Communication Platform
Contract and Payment Status Tracking
Credit Card Expiry Monitoring

Retention

NPS Survey and Management
Social Media Engagement
360 Degree Customer Across
Non-Pay/ Delinquency Tracking
Downgrades & Service Change Loss

Remarketing

Serviceability Extension
Incentive Management
Re-market on Moves(Transfer)
Offer Expiry Tracking
Seasonal Upgrades/Downgrades

Employee

Employees, Agent & Contractors
Single-Sign On(AD/LDAP Integration)
Employee Collaboration Platform
E-Learning System
Self Service Tools & Reporting

Integration Services

Third-Party Data Services
API Integration
Call Center and IVR Integration
Billing Integration
NMS/NoC Integration

Reporting

Data Integration and ETL Services
Ad-Hoc’s and Canned Reporting
Interactive Dashboards and Visual
All Analytics Reports
Representations

BI & Analytics

STS IAAP
Data & Sales Analytics
Call Center Analytics
Serviceability Extension
Seasonal Upgrades/Downgrades

Extended Services

Business Consulting
Organizational Changes
Solutions Design, Implementation
Application Performance Tuning
Maintenance and Support