Our Telecom Clients
Atlantic Broadband (ABB)
Atlantic Broadband, a wholly-owned subsidiary of Cogeco Cable Inc. (CCA), is the 9th largest cable operator in the United States, based on number of Basic Cable customers served. The company provides TV, Internet and Phone services to more than 246,000 residential and business customers located in Western Pennsylvania, Miami Beach, Maryland/Delaware, Aiken, S.C and Connecticut regions: Atlantic Broadband is headquartered in Quincy, Boston Massachusetts. Additional information is available at www.atlanticbb.com.
We always look for long term value-seeking relationships. ABB and SkyTek are partnered for around 5 plus years. SkyTek has been the backbone for ABB website, Mobile App, Website Site Security, related development and maintenance. SkyTek develops and maintains number of applications for ABB which includes Self-service, Analytics and Geo-spatial services for their Business users.
Atlanticbb.com has an average of 172,074 + monthly customers/visitors who visit the site to pay their bills, to avail TV/ Phone/ Internet services, upgrade them and chat with ABB customer care support.
About 3000+ online payment transactions are happening via ABB daily. ABB has been integrated with “Salesforce cloud computing” CRM for higher Lead conversion rates and analytics. ABB has also been integrated with “CSG International” to provide end-to-end billing and customer care solutions.
Atlanticbb.com was constructed by SkyTek using Drupal CMS and is currently being maintained by SkyTek. SkyTek is solely responsible for developing and implementing rich UX responsive web designs for ABB that are accessible in any device including phones and tablets on both IOS and Android.
SkyTek runs and maintains upsell programs, SEO campaigns for ABB which has improved the website traffic resulting in higher sales and customer conversion rates.
SkyTek has proven records for SEO and website speed optimization in ABB and brought down the average website loading time from 3.5s second to less than a second.
SkyTek has proven results for Search engine optimization
- The site conversion rates for the year 2013-2014has gone up from 34% to 0.50%
- Average monthly visits for the year 2013-2014 has gone up to 64%
- Percentage of new visitors for the year 2013-2014 has gone up from 42% to 47%
SkyTek has successfully integrated Geo-targeting services, Contec API (an order tracking mechanism for ABB), HPCC Chat (for customers to connect with ABB customer care), Optimizely & Crazy Egg integration (Web Analytical service providers for better UX Designs to attract more visitors)
SkyTek provides analytical and reporting services for Atlantic broadband
- Operational Reports
- Financial Reports
- WBB & Web sales reports
- PPV & VOD Reports
- Commercial Revenue Reports
- Call center reports
- Reports based on Adhoc Requests
Our other services for ABB website/Mobile incudes
- Website security management and monitoring
- Disaster Recovery (DR)
- Server Maintenance
- Reporting and Analytics
- GA analytics and reports
- SEO and Campaign management
- Website optimization
- Content publishing and management
- Drupal version/module upgrade
- Drupal Custom modules development
- Banner/Logo Designs, Mail template designs
- Quality Assurance and Testing
CS Frontier (CSF)
Services Offered by Libertycom
- Business Consultancy
- Implementation Services
- SAP Support Services
- SAP HANA Solutions