Call Center Services/ BPO | SkyTek Services

Call Center Services/ BPO

SkyTek BPO Services is a promising BPO service provider from Hyderabad, India. SkyTek BPO, a subsidiary of SkyTek Service Inc. We believe in sincerity and professionalism to the core.

We are committed to deliver strict quality output in conjunction with state-of-the-art hardware and software technologies, aiming unfailingly at optimum customer satisfaction with substantial cost efficiency and risk mitigation for our clients and unparalleled self-motivated attitude.

SkyTek BPO Services offers an exhaustive range of BPO services with a team of qualified professionals committed to steadily exceed customer’s expectations by delivering judicious, prompt, aggressive and premium services through unremitting process enhancements.Founded by highly experienced professionals, the outsourcing firm was established to provide a top-notch offshore substitute to outsource.

Based on robust telecom infrastructure, performance management tools, proven training programs, effective concepts and strategies for quality management in combination with latest in care technology, we bring about the best in people, process and technology, exacting global standards.

Voice Support

Multi-Lingual Customer Engagement Services

State of the Art ACD/IVR deployment

Digital Recording and Playback

Easy Integration with existing systems

Chat Support

Thorough Training to every agent in Text based Conversations

Seamlessly route Customer inquiries from Chat into support tickets

Engage your Customers on your website with Chat Sessions

QA team to ensure performance and adherence to your script

Email Support

Rigorous Training on handling & responding to Email Queries

Seamlessly convert Customer inquiries from Email into support tickets

Clear and concise dashboards on Agent Performance

SMS & Missed Call Support

Generate a unique short code or dedicated missed call number for your company/brand

Automate a customer a call-in real time when they text on a short code or give a missed call

Create a direct link with your customers in the medium they are most comfortable.

TOLL FREE Assist Services

A single solution to manage all your inbound calling needs

We help you get a unique, easy to remember Toll Free number

Order Taking and Dispatch

Customer Complaints and Resolution

Technical Support / Help Desk

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