Call Center Services/ BPO
We are committed to deliver strict quality output in conjunction with state-of-the-art hardware and software technologies, aiming unfailingly at optimum customer satisfaction with substantial cost efficiency and risk mitigation for our clients and unparalleled self-motivated attitude.
SkyTek BPO Services offers an exhaustive range of BPO services with a team of qualified professionals committed to steadily exceed customer’s expectations by delivering judicious, prompt, aggressive and premium services through unremitting process enhancements.Founded by highly experienced professionals, the outsourcing firm was established to provide a top-notch offshore substitute to outsource.
Based on robust telecom infrastructure, performance management tools, proven training programs, effective concepts and strategies for quality management in combination with latest in care technology, we bring about the best in people, process and technology, exacting global standards.
Voice Support
Multi-Lingual Customer Engagement Services
State of the Art ACD/IVR deployment
Digital Recording and Playback
Easy Integration with existing systems
Thorough Training to every agent in Text based Conversations
Seamlessly route Customer inquiries from Chat into support tickets
Engage your Customers on your website with Chat Sessions
QA team to ensure performance and adherence to your script
Email Support
Rigorous Training on handling & responding to Email Queries
Seamlessly convert Customer inquiries from Email into support tickets
Clear and concise dashboards on Agent Performance
TOLL FREE Assist Services
A single solution to manage all your inbound calling needs
We help you get a unique, easy to remember Toll Free number
Order Taking and Dispatch
Customer Complaints and Resolution
Technical Support / Help Desk
