Technical support Services

Evolving from simple call handling to business process reengineering, SkyTek is building global contact centers for offshore Technical Support Services – with the technology and people skills to keep pace with this change. Global industry majors are outsourcing call center technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.

Technical support outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider.

The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.

IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs). The role of technical support has expanded to include tele sales – both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, remote IT infrastructure management services.