Customer Interaction Services
Self-Care
Service upgrades
Equipment online ordering/swapping
Equipment health diagnostics and troubleshooting
Subscription Management
Single Window Login
E-Care
Ticketing and Reporting
Outage Reporting and Tracking
Mass Communication Platform
Contract and Payment Status Tracking
Chat Service
Credit Card Expiry Monitoring
Retention
NPS Survey and Management
Social Media Engagement
360 degree customer across all contact channels
Non-pay/ Delinquency Tracking
Downgrades & Service Change Loss
Remarketing
Serviceability Extension
Incentive Management
Re-market on moves (Transfer)
Offer expiry tracking
Seasonal upgrades/Downgrades
Reconnects/Restarts