Customer Interaction Services

Self-Care

Service upgrades
Equipment online ordering/swapping
Equipment health diagnostics and troubleshooting
Subscription Management
Single Window Login

E-Care

Ticketing and Reporting
Outage Reporting and Tracking
Mass Communication Platform
Contract and Payment Status Tracking
Chat Service
Credit Card Expiry Monitoring

Retention

NPS Survey and Management
Social Media Engagement
360 degree customer across all contact channels
Non-pay/ Delinquency Tracking
Downgrades & Service Change Loss

Remarketing

Serviceability Extension
Incentive Management
Re-market on moves (Transfer)
Offer expiry tracking
Seasonal upgrades/Downgrades
Reconnects/Restarts

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